Refund policy

Last Updated: 26 May 2026

This Refund & Returns Policy applies to all purchases made from Imperial Peptides UK, a supplier of Research Use Only (RUO) laboratory materials. Please read carefully before placing an order.

1. Research Use Only Products

All products supplied by Imperial Peptides UK are classified as Research Use Only (RUO).

Accordingly:

  • Products are not for human or animal consumption.

  • Products must not be used for medical, diagnostic, therapeutic, cosmetic, or veterinary purposes.

  • Products may only be used in controlled laboratory research settings.

Misuse of RUO materials is strictly prohibited and is the sole responsibility of the purchaser.

2. No Returns Policy

Due to the specialist and perishable nature of research chemicals — and in line with exemptions under the UK Consumer Contracts Regulations — we do not accept returns once products have been dispatched.

This applies even if:

  • The product is no longer required

  • The product was ordered in error

  • You decide you no longer need the item

Once a package has left our facility, it cannot re-enter the supply chain for safety and compliance reasons.

3. Refunds

Non-Returnable Items

Refunds will not be issued for:

  • Unwanted products

  • Incorrectly ordered products

  • Orders placed by mistake

  • Orders refused upon delivery

Faulty or Damaged Goods

If your order arrives:

  • Damaged

  • Incorrect

  • Or not as described

Please notify us within 7 calendar days of receipt.

To assist with courier investigations and claim verification, you must provide:

  • A minimum of 3 clear photographs of the issue
  • The original packaging, clearly showing the shipping label, must be visible within the images provided
  • Photographs of the outer packaging, internal packaging, and affected items
  • Your order number
  • A brief description of the issue

Separate photographs of the shipping label alone may not be accepted.

Please retain all original packaging materials until the claim has been fully reviewed.

For quality assurance and fraud prevention purposes, submitted images may be reviewed using image verification and metadata analysis tools.

Claims submitted without sufficient supporting evidence may be delayed or declined where we are unable to verify the issue or complete a courier investigation.

Following review of the submitted evidence and circumstances of the claim, we may:

  • Issue a replacement product
  • Issue a partial or full refund
  • Or decline the claim where evidence is insufficient or inconsistent

Shipping Costs

Shipping fees are non-refundable, unless the issue is the result of an error on our part.

4. Order Cancellations

  • Orders may only be cancelled before dispatch.

  • Once an order has been dispatched, cancellations cannot be processed.

  • If the order has already shipped, the No Returns Policy applies.

5. Buyer Responsibility

By purchasing from Imperial Peptides UK, the customer accepts responsibility for:

  • Safe storage and handling

  • Correct laboratory use

  • Compliance with all applicable UK laws and institutional standards

  • Ensuring the product is suitable for their research needs

Imperial Peptides UK accepts no liability for misuse, improper handling, or unlawful application of research materials.

6. Contact Us

For refund, cancellation, or order enquiries:

📧 info@imperialpeptides.co.uk

A member of our support team will respond promptly.